Shipping and Return Policies

SHIPPING POLICY

When do you ship?  7/1/2022 through 9/30/2022 Shipping will be done on Tuesdays and Fridays (excluding holidays).   If an item is a PRE ORDER, it will be clearly stated at the time of order.  Once we receive that stock, we will send to you on our next shipping day.  If any item in your order is a Pre Order, your shipment will be held until the pre order arrives.  Large orders may take up to 5 business days to ship.  

You can check your order status here – aussiemetalclayusa.com/my-account/

Where do you ship to?  We ship domestically as well as internationally. If you have a question about any shipping methods, please email JoAnna@AussiemetalclayUSA.com. 

How do you ship?  Aussie Metal Clay USA is located in Massachusetts.  We use the United States Postal Service for shipping.  Our website will allow you to choose your shipping option at check out.  All  shipments will have a tracking number that we can provide to you.    

Rates to ship?  Depending on the shipping method, shipping will be charged based on weight or a flat rate.   The charge is based on weight (including product and packaging) and location. 

How to track an order that’s been shipped?  Once your order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging in to your account Aussiemetalclayusa.com

Return Policy

Aussie Metal Clay USA allows you to return product within 14 days of date of delivery.  There will be no credit on the original shipping and handling.  Shipping costs are the responsibility of the customer.  

Product must be in original packaging, including instruction manuals and all accessories. 

Product must be unused, unopened and in original condition.  Upon receipt of product, Aussie Metal Clay USA personnel will review and inspect to ensure no visible damages, defects, or alterations. If any are found, we will notify you and you must decide if said product needs to be shipped back to you (at your expense) or discarded.  Written authorization must be provided to discard.   

Credits/refunds will be issued in the same manner as payment at the time of order.  

 Aussie Metal Clay USA reserves the right to assess the condition and age of returned product prior to authorizing a credit. This may result in a credit being denied.

If you have any questions regarding our return policy, please email: JoAnna@Aussiemetalclayusa.com