Shipping and Return Policies
When do you ship? Orders are shipped Monday – Friday, excluding holidays. We will pack and ship your items within 3 Business days unless there is some sort of unexpected delay. If Aussie Metal Clay USA should be out of stock, it will be clearly stated at the time of order. Once we receive that stock, we will send to you within 3 business days. Large orders may take a bit longer.
Where do you ship to? We ship domestically as well as internationally. If you have a question about any shipping methods, please email JoAnna@AussiemetalclayUSA.com.
How do you ship? Aussie Metal Clay USA is located in Massachusetts. We use the United States Postal Service for shipping. Our website will allow you to choose your shipping option at check out. All shipments will have a tracking number that we can provide to you.
Rates to ship? Depending on the shipping method, shipping will be charged based on weight or a flat rate. The charge is based on weight (including product and packaging) and location.
How to track an order that’s been shipped? Once your order ships, the order on our website is updated with a tracking number (if available). You can retrieve your order information by logging in to your account Aussiemetalclayusa.com
Aussie Metal Clay USA allows you to return product within 14 days of date of delivery. There will be no credit on the original shipping and handling. Shipping costs are the responsibility of the customer.
Product must be in original packaging, including instruction manuals and all accessories.
Product must be unused, unopened and in original condition. Upon receipt of product, Aussie Metal Clay USA personnel will review and inspect to ensure no visible damages, defects, or alterations. If any are found, we will notify you and you must decide if said product needs to be shipped back to you (at your expense) or discarded. Written authorization must be provided to discard.
Credits/refunds will be issued in the same manner as payment at the time of order.
Aussie Metal Clay USA reserves the right to assess the condition and age of returned product prior to authorizing a credit. This may result in a credit being denied.
If you have any questions regarding our return policy, please email: JoAnna@Aussiemetalclayusa.com